HAVE A QUESTION?
Products & Ingredients
Q: Where can I find a list of ingredients and nutritional information for the products?
A: All nutritional panels can be found on the corresponding product page. Contact email@example.com if you have any further questions.
Q: Are your products gluten-free and dairy free?
A: Yes, all of our products are vegan, gluten-free vegan, and lactose free.
Q: Can I take your products while I’m breastfeeding or pregnant?
A: If you are pregnant or nursing or have any other medical conditions, we recommend that you ALWAYS consult with you doctor before taking any of our products.
Beyond Fresh Orders
Q: I have a question about my order. What should I do?
A: For inquiries, please email our Customer Service Department at: firstname.lastname@example.org or call: 1-800-822-4320 Monday – Friday 9:00 am – 5:00 pm, EST.
Q: How long does it take to receive my order once it’s placed?
A: Our products typically ship between 2 - 3 business days of ordering. It may take up to 5 - 7 days to deliver depending on your location. For more information about individual orders, please email email@example.com.
Q: Will I receive a confirmation number once I place my order?
A: Yes, you will receive a confirmation number via email after you place your order.
Q: Do you ship internationally?
A: As of now, we only ship within the US.
Q: Can I cancel my order?
A: If you place an order and want to cancel it, please email our customer service team at firstname.lastname@example.org.
Q: Will I be charged shipping fees on my order?
A: Total orders of $50.00 or more qualify for free shipping. All orders $49.99 and under are charged $6.95 for shipping and handling.
Q: What’s the return policy for Beyond Fresh?
A: We understand that things might not always work out. We stand by our products 100%. If you’re not satisfied with your purchase, please contact our customer care team at email@example.com or 1-800-822-4320 M-F 9:00am - 5:00pm EST. We offer a 30-day money back guarantee, and we are happy to issue a refund or exchange if you are not satisfied with your purchase.
*We reserve the right to change or amend this policy.